What information do you need from me?

I will need ..

• Your information (full name, mobile number and email address)
• When and where you would like your makeup application
• The time you need to be ready to leave
• List of services you require / how many people are in your party
• Allergies, skin sensitivities and/or health conditions that you or anyone within your bridal party may have

Can I have a trial before the wedding?

Of course! All bridal makeup bookings include a pre-wedding trial. If anyone else within your wedding party would also like a trial, this can be booked at an additional cost.

Where will my trial take place?

All trials are carried out in the salon:

Trilogy Salon

The Old Fire Station

37 Coach Street

Skipton

BD23 1LH

What makeup do you use?

I have a range of products available in my kit, as we all know that when it comes to makeup one size certainly doesn’t fit all. NARS, Charlotte Tilbury, Dior, Chanel, P.Louise, Made by Mitchell, MAC and Anastasia Beverley Hills are just a few brand names that are prominent within my kit and I am regularly adding new products to keep up with current trends.

What false lashes do you use?

A selection of Tatti Lashes are available for all makeup services.

Is there a fee for coming out to us on the wedding day?

10 miles total travel is included within your booking. For distances over 10 miles total, the travel charges are 50p per mile. Parking expenses are also charged to the client.

I’ve decided to have another bridesmaid, can I add them onto the booking?

I will endeavour to accommodate all your requests, but sometimes this isn’t always possible. Contact me at your earliest opportunity to avoid disappointment.

Do I need to pay a deposit?

Yes, a 50%, non-refundable, deposit is required to secure all wedding bookings.

Please note, your booking is not secured until the deposit has been received

How do I pay my deposit?

Deposits can be paid by BACS, or by cash or card in salon.

When do I need to pay my final balance?

The outstanding balance must be paid 2 weeks (14 days) prior to the wedding date.

I’m planning on wearing fake tan for my wedding, do you have any tips?

Have a practice / trial run before your wedding to ensure you are happy with the application and colour. Also, don’t forget to let me know in advance so I can make the required amendments to your makeup plan.

What should I do with my skin / makeup on the morning of my wedding?

Please be makeup free with freshly cleansed and moisturised skin.

Do you offer bridal hair?

Although I am predominantly a bridal makeup artist, I am also trained in bridal hair, so I do occasionally offer this service as well. I can also recommend some wonderfully talented hairdressers that I have had the pleasure of working alongside over the years.

Will you be taking photographs?

I will most likely take photographs at your pre-wedding trial and on the wedding day. These will be used on my social media pages and in my portfolio.

What happens if we need to cancel?

If you need to cancel the booking, payments already made will not be refunded. If you need to cancel/re-arrange your pre-wedding trial please contact Katie as soon as possible.

In the unlikely scenario of the booking being cancelled by myself, due to unpredictable events, such as an emergency or severe illness, 100% of monies paid by the client will be refunded.

Is there anything else I need to know?

If your trial is cancelled with less than 24 hours notice, another trial can be booked for an extra fee.

On the rare occasion that anyone within your party has any contagious skin infections, Katie does have the right to refuse treatment and a refund will not be given.

Please ensure there is a suitable space, close to natural daylight, with a table for me to set up on the morning of your wedding.

I’ve booked in for a treatment, do I need a patch test?

The following treatments require a patch test 48 hours before your appointment:

• Classic Lash Extensions
• Hybrid Lash Extensions
• Russian Lash Extensions
• LVL
• Lash Tint
• Brow Tint

Failure to attend your patch test could result in the treatment having to be cancelled or re-arranged.

When should I arrive for my appointment?

Please be sure to arrive on time for your appointment (including patch tests). Arriving late may result in your appointment being canceled or rescheduled.

Your treatment is due to start at the time your appointment is scheduled for, therefore you may wish to arrive a few minutes before your appointment time.

Please get in touch ASAP if you know you are going to be over 10 minutes late, so I can advise you on whether or not to attend your appointment.

Do I need to do anything before my appointment?

Nail Appointments

Please remove nail polish before attending your appointment.

Lash Appointments

24 hours before – Do not wear waterproof mascara or have a spray tan

12 hours before – No Mascara, spray tans, oily products around your eye and don’t drink caffeine.

Arrive makeup free and remove contact lenses.

Makeup Appointments

Please arrive makeup free, with fresh, moisturised skin. If this isn’t possible, please arrive slightly early and I will be happy to provide you with makeup remover.

Hair Appointments

You will need to arrive to your appointment with clean, dry hair. I would recommend washing your hair either the day or night before your appointment. Please do not wash your hair on the day of your appointment.

Waxing Appointments

For best results, it is recommended to shower and exfoliate before your waxing appointment.

I’ve lost a nail! What do I do? Don’t worry girl, I’ve got you …

Within 48 hours of your appointment

Please contact me straight away, as any breaks within 48 hours will be repaired completely free of charge.

More than 48 hours after treatment

Let’s get them fixed! Nail repairs at this point are charged at £2.50 per nail for Gel Polish, £3.50 per nail for Builder Gel and £4 per nail for Acrylic.

What is your cancellations policy?

Your appointment is very important to me and, whilst I understand that sometimes schedule adjustments are necessary, I respectfully ask that at least 48 hours’ notice is given for any cancellation or re-scheduling of an appointment.

This gives me some time to try and fill the appointment.

No shows / cancellations with less than 24 hours notice will result in a charge equal to 50% of the reserved service amount.

What payment methods do you accept?

Salon – We accept cash, bank transfer and all major credit / debit cards.

Website – We accept all major credit / debit cards and Apple Pay.

Where do you post to?

We post all over the UK, with Royal Mail.

What are my delivery options?

Standard Delivery: £2.99 (2-3 working days, including Saturdays) 

Express Delivery: £5.49 (1-2 working days, including Saturdays)

How do I return an item?

We want you to be happy with your purchase, but we know that occasionally you may want to return items. That’s why we have a 14 day returns policy. Please email info@glitterglamandgifts.com with the product you wish to return and the reason why.

• Items returned must be in their original sale condition (unworn and unused with all original packaging and labels).
• The initial postage and packaging charge, and any further costs incurred in returning the item is non-refundable.
• We would recommend sending your item to us tracked or signed for and to always keep a proof of postage, as we are unable to process your refund until the product reaches us.
• Refunds may take up to 10 working days to reach your account.

We are able to offer exchanges, however please note additional shipping charges will apply.

We are unable to accept return or exchanges on the following products;

• Sale items
• Personalised products (including water bottles, phone cases and mirrors) are not eligible for a refund or exchange as these are made especially to your requirements.
• Intimate items (including earrings, hair accessories, makeup brushes and cosmetics sponges) are not eligible for a refund or exchange due to hygiene reasons.

How do I return an item?

If an item is damaged/faulty and returned to us within 14 days of receipt, we will issue a full refund for the item.

Please contact us as soon as you have noticed the fault, via email info@glitterglamandgifts.com with photo of the item.

Please note we are unable to replace or refund products that have become faulty or damaged due to accidental damage or general wear and tear.